NURAIENI, Firda Auliawati; RAVENSKA, Nanda; PRADESA, Hafid Aditya. Applying Importance Performance Analysis (IPA) Method in Analyzing Level of Service Quality. Jurnal Ilmu Manajemen Advantage, [S. l.], v. 5, n. 2, p. 85–93, 2021. DOI: 10.30741/adv.v5i2.779. Disponível em: http://178.128.120.64/index.php/adv/article/view/779. Acesso em: 26 aug. 2025.