Design and Implementation of Web-Based AMAL to Support Public Service Digitalization in Lumajang Regency
DOI:
https://doi.org/10.30741/jid.v4i2.1954Keywords:
AMAL, Black Box Testing, DeLone-McLean Model Public Service Digitalization, WaterfallAbstract
This study designs and implements AMAL (Aplikasi Manajemen Layanan Masyarakat), a web-based application for managing public services in Lumajang Regency. The system responds to the use of informal channels, such as WhatsApp and social media, which often makes service data difficult to record, trace, and monitor. AMAL was developed using the Waterfall method with a three-tier architecture consisting of a web interface, backend/API, and MySQL database. The main features include lost-item reporting, complaints and information requests, interactive dialogue, ticket tracking, validation, monitoring dashboard, and user management. Black Box Testing showed that the main features worked as expected, while evaluation with the DeLone and McLean model involving 25 respondents produced an overall mean score of 4.39.
References
Abdelrahman, M. M., Zhan, S., & Chong, A. (n.d.). A three-tier architecture visual-programming platform for building-lifecycle data management.
Ahmad, J., & Administrasi, M. (2020). Adopting incremental innovation approaches in the digitalization of village government services. Jurnal Kebijakan dan Administrasi Publik, 24(2), 145–162. https://journal.ugm.ac.id/jkap
Akhmad Ramli, Subiantoro, Zukhrufin, F. K., & Sudadi, S. (2023). Implementation of management information systems in educational institutions Public Vocational School 8 Samarinda. EDUKASI: Jurnal Pendidikan Islam, 11(1), 81–94.
Chan, F. K. Y., Thong, J. Y. L., Brown, S. A., & Venkatesh, V. (2025). Design characteristics and service experience with e-government services: A public value perspective. International Journal of Information Management.
DeLone, W. H., & McLean, E. R. (2003). The DeLone and McLean model of information systems success: A ten-year update. Journal of Management Information Systems, 19(4), 9–30.
Fett, D., Küsters, R., & Schmitz, G. (2016). A comprehensive formal security analysis of OAuth 2.0. http://arxiv.org/abs/1601.01229
Gartika, D., Widiyanto, A., Diana, M., Hapiah, Y., Khotimah, F. K. H., Gumilar, Nursidiawati, I., Adam, Saputra, A., Ahmad, I., Widyaningsih, T. S., Sanudin, Fauziyah, E., & Ma’rifah, D. (2024). How digital government shapes social cohesion: The role of information quality, service quality, and user satisfaction.
Hasanah, F. N., & Untari, R. S. (2020). Waterfall metode perancangan software untuk pemula. Media Sains Indonesia.
Lips, M. (2020). Digital government: Managing public sector reform in the digital era. Routledge.
Made, N., & Premaiswari, W. (2024). The effectiveness of SP4N-LAPOR! as a national public service complaint management application. Jurnal Kebijakan dan Administrasi Publik, 28(1), 36–51. https://journal.ugm.ac.id/jkap
Pham, L., Limbu, Y. B., Le, M. T. T., & Nguyen, N. L. (2023). E-government service quality, perceived value, satisfaction, and loyalty: Evidence from a newly emerging country. Journal of Public Policy.
Rahmatullah, R., Habibi, A., Khaeruddin, K., Yaqin, L. N., Alharmali, T. M., Fauzee, M. S. O., & Mahat, J. (2025). A study of user satisfaction and net benefits in Indonesia through the DeLone and McLean model.
Red Hat. (2020, May 8). What is a REST API? https://www.redhat.com/en/topics/api/what-is-a-rest-api
Stoykova, S., & Shakev, N. (2023). Artificial intelligence for management information systems: Opportunities, challenges, and future directions. Algorithms, 16(8). https://doi.org/10.3390/a16080357
United Nations. (2022). E-Government Survey 2022: The future of digital government. https://publicadministration.un.org/egovkb
Varastika, D., Wijaya, M. E., Aurelie, M. S. C., Handayani, P. W., & Fitriani, H. (2025). Mobile passport success in Indonesia based on the DeLone-McLean information systems success model. Telematics and Informatics Reports.
Downloads
Published
How to Cite
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
